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A handmade lingerie brand based in Bristol, UK

hello.lufsum@gmail.com

DELIVERY

Orders are dispatched on Tuesdays and Fridays.

Order by 5pm Monday for Tuesday shipping. Order by 5pm Thursday for Friday shipping.

If you're in a hurry and need your order dispatched sooner, just get in touch and we'll see what we can do.   

Lead times for made to order items may vary especially during busy periods. Please see product pages for up to date lead times

UK signed for 1st class:

FREE (orders over £70)

£2.50 (orders under £70)

International 'Signed for' delivery: £8.50

Europe 3-5 working days

Rest of world 5-9 working days

For international orders; we are not responsible for and cannot predict any additional delivery time or cost due to customs. All delivery times stated are estimations stated by Royal Mail. 

SIZING

Our bralette sizing is based on UK bra sizing. We currently have 3 band sizes: 32,34 and 36. For each band size we run 2 different cup sizes, either an A/B cup or a C/D cup.

Bodys and knickers are based on UK sizing, with the bodys available in both a regular and tall length

CARE

All of our items are handmade and therefore relatively delicate. For lingerie we recommend always hand-washing. Our sleepwear can be machine washed up to 30° but please do not tumble dry. 

PAYMENT

All of our payments go through Paypal. Upon checkout you will be re-directed to the palpal screen for your transaction

RETURNS

Returns accepted within 14 days of receiving your order, please email hello.lufsum@gmail.com with your order number and reason for return. Buyer pays return shipping.  

Unfortunately we are unable to accept returns on knickers/thongs due to hygiene reasons.

We cannot accept returns on made-to-order items.